At Quranic Tarbiyah, we are committed to ensuring that you are completely satisfied with your purchase. Our Return & Refund Policy outlines the conditions under which returns, exchanges, and refunds will be accepted. Please read this policy carefully before making a purchase.
1. General Return Policy
- Eligibility: To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.
- Timeframe: You have 14 days from the date you receive your item to request a return.
2. Non-Returnable Items
- Exclusions: Certain types of items cannot be returned, such as:
- Digital downloads
- Customised or personalised items
- Gift cards
- Items on sale or clearance
3. Return Process
- Initiating a Return: To start a return, contact us at [email protected] with your order number and reason for return. If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
- Return Shipping Costs: The cost of return shipping is the responsibility of the customer, except in cases where the return is due to a defect or an error on our part.
- Packaging: Please ensure the item is securely packaged to avoid damage during transit. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
4. Damages and Issues
Defective or Damaged Items: Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
5. Refunds
- Refund Approval: Once we’ve received and inspected your return, we will notify you of the approval or rejection of your refund. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
- Partial Refunds: In certain situations, only partial refunds are granted, such as items with obvious signs of use, any item not in its original condition, or items returned more than 14 days after delivery.
- Refund Timeline: Refunds are typically processed within 5-10 business days after we receive the returned item. You will receive an email notification once your refund has been processed.
6. Exchanges
Exchanges: If you wish to exchange an item, please contact us within 14 days of receiving your order. Exchanges are subject to product availability. The quickest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
7. International Returns
- International Return Shipping: For orders placed outside of [Your Country], return shipping costs are the responsibility of the customer. International returns should be marked as “RETURNED GOODS” to avoid customs charges. Quranic Tarbiyah is not responsible for any customs charges, duties, or taxes incurred.
- Customs Fees: Please note that original shipping fees, customs duties, and taxes are non-refundable for international orders.
8. Late or Missing Refunds
- Processing Time: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted.
- Contact Us: If you’ve done all of this and you still have not received your refund, please contact us at [email protected].
9. Cancellations
Order Cancellations: If you wish to cancel your order, please contact us immediately. If your order has not yet been shipped, we may be able to cancel it and issue a full refund. If the order has already been shipped, you will need to follow the return process outlined above.
10. Contact Information
If you have any questions or concerns about our Return & Refund Policy, please contact us at [email protected].