At Quranic Tarbiyah, we understand that circumstances can change, and you may need to cancel your order. Our Cancellations Policy outlines the conditions under which orders can be cancelled and any related procedures. Please review this policy carefully.
1. Order Cancellation
- Before Shipment: If you wish to cancel your order, please contact us immediately at [email protected]. If your order has not yet been processed or shipped, we will cancel it and issue a full refund to your original payment method.
- After Shipment: If your order has already been processed and shipped, cancellations will not be possible. However, you may return the item in accordance with our Return & Refund Policy.
2. Digital Products
Non-Cancellable: Orders for digital products (e.g., e-books, downloadable content) are non-cancellable and non-refundable once the order has been processed and the download link has been provided.
3. Subscription Cancellations
Subscription Services: If you have subscribed to any ongoing services, such as digital content subscriptions, you may cancel your subscription at any time by contacting us. Your cancellation will take effect at the end of the current billing cycle, and you will not be charged for the next cycle.
4. How to Cancel an Order
- Immediate Contact: To cancel an order, please contact us at [email protected] as soon as possible with your order number and the reason for cancellation.
- Order Confirmation: Once we receive your cancellation request, we will confirm whether the order can be cancelled. If it can, we will process the cancellation and refund promptly.
5. Refund Processing
Refund Timeline: If a refund is due, it will be processed within 5-10 business days. The refund will be made to the original payment method used during the purchase. Please note that it may take additional time for your bank or credit card company to process and post the refund.
6. Late or Missing Refunds
Refund Not Received: If you have not received your refund after the specified timeframe, please first check your bank account, then contact your credit card company or bank. If you still have not received your refund, contact us at [email protected] for further assistance.
7. Contact Information
If you have any questions or need to cancel an order, please contact us: [email protected]