Effective Date: 12/08/2024
At Quranic Tarbiyah, we are committed to providing exceptional customer service and ensuring that every interaction with our customers is positive, respectful, and efficient. This policy outlines our approach to customer service and what you can expect when you engage with us.
1. Commitment to Customer Satisfaction
Our primary goal is to ensure that you are satisfied with our products and services. We strive to meet your needs and exceed your expectations by:
- Offering high-quality educational materials that align with our mission of providing Quranic Tarbiyah.
- Responding to your inquiries and concerns promptly and professionally.
- Continuously improving our products and services based on your feedback.
2. Availability of Support
We understand the importance of being accessible to our customers. Our customer service team is available to assist you during the following hours:
- Hours of Operation: 9:00 am – 4:00 pm
- Contact Methods:
- Email: [email protected]
- Social Media: You can reach us through our official social media channels
We aim to respond to all inquiries within 24-48 hours.
3. Handling Inquiries and Complaints
We take all inquiries and complaints seriously and handle them with care. Our process includes:
- Listening: We listen attentively to your concerns and questions to understand your needs fully.
- Resolution: We work quickly to resolve any issues, whether it’s a problem with an order, a question about our curriculum, or a general inquiry.
- Follow-Up: We follow up with you to ensure that your issue has been resolved to your satisfaction.
4. Product and Service Information
We are dedicated to providing clear, accurate, and comprehensive information about our products and services. Our team is here to help you with:
- Detailed descriptions of our curriculum, books, and other educational materials.
- Information on product availability, including current stock levels and expected restock dates.
- Guidance on using our website, placing orders, and accessing digital downloads.
5. Customer Feedback
Your feedback is invaluable to us. It helps us improve our products and services continually. We welcome your suggestions, comments, and reviews, and we may reach out to you for feedback after a purchase or interaction.
6. Privacy and Confidentiality
We respect your privacy and are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and safeguard your data. Rest assured that any personal information you share with us will be handled securely and confidentially.
7. Returns, Refunds, and Cancellations
We understand that sometimes, a product may not meet your expectations. Please refer to our [Returns and Refunds Policy] and [Cancellations Policy] for details on how we handle these situations. Our customer service team is available to assist you with any returns, refunds, or cancellations.
8. International Customers
We value our international customers and strive to provide the same high level of service regardless of your location. Our customer service team is knowledgeable about international shipping, customs requirements, and currency conversions, and we are here to assist with any related inquiries.
9. Continuous Improvement
We are always looking for ways to enhance our customer service. We regularly review our policies and procedures to ensure that we are meeting the needs of our customers. Your feedback plays a crucial role in this process, and we encourage you to share your thoughts with us.
10. Contact Us
If you have any questions, concerns, or feedback regarding our customer service, please do not hesitate to contact us: [email protected]