1. General Information
We are committed to delivering your orders in a timely and efficient manner. Please read the following information carefully to understand our shipping policies and procedures.
2. Processing Time
- All orders are processed within [1-3] business days after receiving your order confirmation.
- Orders placed after [2 PM] on a Friday or on weekends will be processed on the following Monday or the next business day.
- During high-volume periods, such as holidays, processing times may be delayed. We will notify you via email if there are significant delays in processing your order.
3. Shipping Rates & Delivery Estimates
- Shipping charges for your order will be calculated and displayed at checkout.
- Standard Shipping: Estimated delivery time is [5-7] business days.
- Expedited Shipping: Estimated delivery time is [2-3] business days.
- Please note that delivery times are estimates and not guaranteed.
4. International Shipping
- We currently offer international shipping to select countries.
- International shipping rates and delivery times vary depending on the destination. These will be calculated at checkout.
- Please be aware that customs duties, taxes, and fees may apply to international orders. These charges are the responsibility of the customer and are not included in the shipping fee.
5. Order Tracking
- Once your order has been shipped, you will receive an email confirmation with tracking information. You can use this information to monitor the progress of your shipment.
- If you do not receive tracking information, please contact our customer service team for assistance.
6. Shipping Restrictions
- Some products may be subject to shipping restrictions due to size, weight, or destination regulations.
- We do not ship to P.O. Boxes or APO/FPO addresses.
7. Missing or Lost Packages
- If your order has not arrived within the estimated delivery time, please first check the tracking information provided.
- If your package is lost or missing, please contact our customer service team as soon as possible. We will work with the shipping carrier to locate your package or arrange a replacement if necessary.
8. Address Accuracy
Please ensure that the shipping address you provide is accurate and complete. We are not responsible for orders that are not delivered due to incorrect or incomplete addresses.
9. Partial Shipments
If an item in your order is out of stock, we may ship your order in multiple shipments. You will only be charged one shipping fee.
10. Out-of-Stock Items
Occasionally, some items may be out of stock. We will notify you if an item in your order is unavailable and provide options for backordering or cancelling that item.
11. Changes to Shipping Policy
We reserve the right to update or change our shipping policy at any time. Any changes will be posted on this page.
12. Contact Information
If you have any questions or concerns about your order or our shipping policy, please contact us at [email protected].
JazakAllah Khayr for choosing Quranic Tarbiyah. We look forward to serving you again!